Lane 02 The floor
What happens when the 06:00 class is full?
The waitlist takes over. Members book from the timetable on the gym's own website. When a class is full they can join the waitlist, and when a place comes free everyone waiting is emailed at once: the first to book it gets it. A class is never sold twice, and the coach sees the final list on a phone.
What happened here at 06:00 at Ferrous Yard?
Sixteen places, sixteen booked, two people on the waitlist. When a member cancelled from their phone at 05:20, both people waiting were emailed at once, and the first to tap the link had the place before the alarm went off. The coach opens the class list on a phone and sees who has paid, who is new and who has a health note.
- 05:20:41Cancellation, place freed in Conditioning 06:00
- 05:20:41Both on the waitlist emailed at once
- 05:22:07Place booked and paid by the first to answer
- 06:00:00Class list on the coach's phone, sixteen in
Ferrous Yard is a gym we made up for this page: a strength and conditioning gym in a unit on an industrial estate, with one class room, a free-weights floor, a front desk, two coaches and an owner who would rather be coaching. No real gym is meant.
How do members book a class?
From the timetable on the gym's own website, on a phone or a computer. They pick the class, then pay by card, use a class pass or book with their membership. The booking is in their account and in the confirmation email, with a link to cancel.
How does the waitlist decide who gets a place?
The first to book it. When someone cancels, everyone waiting is emailed at the same moment, and the place goes to whoever books it first. A waitlist place is not a reservation, so nobody is booked into a class they can no longer get to, and nobody pays for a place they did not choose. When several people go for the last place at once, one gets it and the others are told it has gone.
What can a gym set for each class?
- How many places it has, and which room and coach.
- How far ahead members can book, and when booking closes.
- The cancellation cutoff, and whether a late cancellation uses up a credit.
- Which memberships and class passes it accepts.
What does the coach see?
The class list on their phone: who has booked, who is waiting, who is new, who has paid and any health flag from the PAR-Q. They mark who turned up with a tap, and that attendance is in the 09:00 figures the next morning.
Which parts of the suite are at work in the floor?
What else do gym owners ask about the floor?
Can the timetable go on the gym's existing website?
Yes. The timetable and booking pages sit on the gym's own website and domain, so the class pages belong to the gym.
Do members need to download an app?
No. Booking works in the phone's browser, and members can save the gym's booking page to their home screen.