Lane 05 The coaches' room
How does a member book a personal training session?
From their phone, in the coach's own free slots. Each coach sets the hours they take clients. A member picks the coach and a time, pays for the session or uses one from a pack, and it appears in the coach's calendar at once. Both get a reminder the evening before, and nobody swaps messages to fix a time.
What happened here at 12:30 at Ferrous Yard?
From a phone in the changing room. A member opens the gym's booking page, picks Alex, the coach, and takes Thursday's 07:00 slot. The session comes off the member's pack of ten, Alex's calendar shows it straight away, and both of them get a reminder the evening before. Alex does not have to answer a message about it.
- 12:30:08PT session booked with Alex, Thursday 07:00
- 12:30:08One session taken from a pack of ten
- 12:30:09Coach's calendar updated, reminders set
Ferrous Yard is a gym we made up for this page: a strength and conditioning gym in a unit on an industrial estate, with one class room, a free-weights floor, a front desk, two coaches and an owner who would rather be coaching. No real gym is meant.
How do coaches set when they are free?
Each coach sets their working hours, the length of a session and the gap they need between clients, and blocks out time off. Classes they teach come out of their free time by themselves, so a slot is never booked twice.
How are PT sessions paid for?
One at a time, or as a pack: Ferrous Yard sells packs of ten. A pack is paid by card, sessions come off it as they are booked, and the member sees how many are left in their account. A session cancelled inside the coach's notice period counts as used.
What does the coach see?
Their calendar of classes and clients, each client's health flags and notes, and how many sessions each client has left. A coach sees their own clients, not the gym's takings.
How does the owner pay coaches for sessions?
Every session is recorded against the coach who ran it, so the owner can open the sessions each coach delivered in the month and pay from that list. The same record is in the 09:00 figures.
Which parts of the suite are at work in the coaches' room?
- PT appointments
- Member accounts
- Card payments
What else do gym owners ask about the coaches' room?
Can a self-employed PT who rents space use it?
Yes. The gym can give a coach their own calendar and their own clients, with the coach's free hours set by the coach.
Do members need an account to book PT?
Yes, because sessions come off a pack and carry health notes. The account is made when they join, and signing in is by a one-time code sent by email, with no password.