Lane 04 The office
What does the owner check over coffee at 09:00?
Last week, on one screen. ZXN Fitness shows bookings and attendance, money in by card and by Direct Debit, failed and recovered payments, who joined, who left and who has stopped coming. Every figure opens into the list of members behind it, and every list can be saved as a spreadsheet file for the accountant.
What happened here at 09:00 at Ferrous Yard?
Last week, on one screen: classes booked and attended, money in by card and by Direct Debit, failed payments and the ones recovered, who joined, who left and who has not been in for fourteen days. Every figure opens into the list behind it. The years on the old system came across when the gym moved over, so last year sits beside this one.
- 09:00:00Weekly figures ready, with last year beside them
- 09:02:30Opened: members not seen for fourteen days
- 09:03:10List saved as a spreadsheet for the accountant
Ferrous Yard is a gym we made up for this page: a strength and conditioning gym in a unit on an industrial estate, with one class room, a free-weights floor, a front desk, two coaches and an owner who would rather be coaching. No real gym is meant.
Which figures are on the owner's screen?
- Classes booked and attended, and how full each class ran.
- Money in, by card and by Direct Debit, and refunds.
- Payments that failed, and how many were recovered.
- Members who joined, left or paused.
- Members not seen for fourteen days, and when each was last in.
Why does every figure open into a list?
Because a number is only useful when you can act on it. The fourteen-day figure opens into the names, ready for the 20:00 email. The failed payments figure opens into the members behind it and what the software has already done about each one.
How does history come across from the old system?
When a gym moves over, our team brings its members, memberships, class history and signed waivers across, and checks the import with the owner before the switch. Last year's figures sit beside this year's from the first morning.
How do the figures compare with other gyms?
The screen shows your own gym. For the published UK figures on churn, tenure and revenue per member, with worked tables at different sizes, see the guide to gym membership revenue and churn.
Which parts of the suite are at work in the office?
- Reporting and export
- Migration from other software
What else do gym owners ask about the office?
Can the accountant get the figures?
Yes. The owner can send any list or the monthly summary as a spreadsheet file, and the day's money goes to the accounts software at lock-up.
Who can see the money?
The owner and anyone they make a manager. Coaches see their own classes and clients, not the takings.