Card payments on the gym's own Stripe account

How do members pay?

Members pay by card, Apple Pay or Google Pay at the point of booking. Each payment is for a class or a class pass the member has just chosen, or for a membership collected on its schedule.

Who receives the money?

Each gym takes payment on its own Stripe account, so the gym is the merchant and the money is paid straight to the gym. ZXN Fitness does not hold a gym's money at any point, and we take nothing out of a payment.

Who sees the card details?

Card details go straight to Stripe, so neither the gym nor our team sees or stores them. The gym sees that a booking has been paid, and can find the payment in its own Stripe account.

How do refunds work?

A member can cancel from the private link in the confirmation email. When the cancellation qualifies for a refund under the gym's own rules, the money goes back to the card it came from. The gym sets those rules, and they are shown to the member before they pay.

What does a gym need to take payments?

Its own Stripe account. Our team links it when the gym is set up. Stripe charges the gym its processing fees directly, at whatever rate the gym has with Stripe.

Our own charge is the flat monthly plan price on the pricing page, invoiced to the gym separately. It is never taken out of a member's payment.

Can a gym collect Direct Debit?

Yes. Recurring memberships can be paid by Direct Debit or by card, and when a collection comes back unpaid the software tells the member and collects it again on the next date allowed. The front desk at 07:10 shows what happens when a payment fails.

Does Direct Debit change who holds the money?

No. The rule on this page holds for every payment: the gym is the merchant of record, the money is the gym's, and we do not hold it.